Privacy Policy

In this Privacy Policy, 'us' 'we' or 'our' means the website https://dbel.ai and/or the related products and services marketed under the name of ‘dBel’ (“Service”). Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. Changes to our Privacy Policy are effective when they are posted on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

What personal information do we collect?

Personal information includes information or an opinion about an individual that is reasonably identifiable. We may collect the following types of personal information:

• name;

• email address;

• credit card information;

• billing address;

• your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;

• details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;

• any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;

• information you provide to us through customer surveys; or

• any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

• register on our website or app;

• communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;

• interact with our sites, services, content and advertising; or

• invest in our business or enquire as to a potential purchase of our business.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

• to enable you to access and use our website or Service;

• to operate, protect, improve and optimize our website or Service, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

• to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

• to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;

• to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and

• to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymized consumer insights so that we can better understand your preferences and interests, personalize your experience and enhance the products and services that you receive.

Do we use your personal information for direct marketing?

We and/or our carefully selected business partners may send you email newsletters, direct marketing communications and information about our products or services. You may opt-out of receiving marketing materials from us by contacting us using the contact details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link).

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

• our employees and related bodies corporate or affiliates;

• third party suppliers and service providers:

• providers for the operation of our websites and/or our business or in connection with providing our products and services to you, for example Google Analytics (its privacy policy can be viewed at: https://policies.google.com/privacy;

• targeted marketing services to advertise on third party websites to you after you visited our website; we and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our website, for example Google Ads (its privacy policy can be viewed at: https://policies.google.com/privacy;

• third-party cloud storage and retrieval or vector databases, for example, Pinecone (its privacy policy can be viewed at:https://www.pinecone.io/privacy;

• professional advisers, dealers and agents;

• payment systems operators (e.g. merchants receiving card payments);

• our existing or potential agents, business partners or partners;

• our sponsors or promoters of any competition that we conduct via our services;

• anyone to whom our assets or businesses (or any part of them) are transferred;

• for the purpose of including your business’s logo on our website;

• specific third parties authorized by you to receive information held by us; and/or

• other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorized or permitted by law.

Payments

We may provide paid products and/or services on our website or as part of our Service. In that case, we use third party services for payment processing (e.g. payment processors) and your payment details are provided directly to our third party payment processors whose use of your personal information is governed by their privacy policy. The payment processor we use is Stripe (its privacy policy can be viewed at: https://stripe.com/us/privacy.

Minors

We do not knowingly collect personally identifiable information from children under the age of 18 (“Minor” or “Minors”). If you become aware that a Minor has provided us with personal information, please contact us using the contact details set out below. If we become aware that we have collected personal information from a Minor without verification of parental consent, we will take steps to remove that information from our servers.

Data Transfer

We may disclose or transfer your personal information outside of your state, province, country or other governmental jurisdiction (your “Local Jurisdiction”) where the data protection or privacy laws may differ from those of your Local Jurisdiction. For example, your information may be transferred to the United States, Canada or Australia.

When you provide your personal information to us, you consent to the disclosure of your information outside of your Local Jurisdiction and acknowledge that we are not required to ensure that recipients located outside of your Local Jurisdiction handle that personal information in compliance with the laws your Local Jurisdiction. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with this Privacy Policy and no transfer of your personal information will take place to a state, province, country or other governmental jurisdiction unless there are adequate controls in place including the security of your data and other personal information.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorized access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the contact details set out below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

How long we keep your data

We generally keep your personal information only as long as needed to provide the Service. We will retain your information as necessary to comply with legal, accounting, or regulatory requirements.

Europe

If you are a resident of the European Union or European Economic Area (“European Resident”), you have certain data protection rights, covered by General Data Protection Regulation. If you are a European Resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact details set out below. Please note that we may ask you to verify your identity before responding to such requests.

Additionally, if you are a European Resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through our website or use our Service), or otherwise to pursue our legitimate business interests listed in the Privacy Policy.

Making a complaint

If you have any questions or you wish to make a complaint about the way we have handled your personal information, you can contact us using the contact details set out below. Please include your name and email address and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us by email: support@dbel.ai